Important COVID-19 Updates
March 20, 2020
Our highest responsibility to you is the delivery of reliable, clean, fully tested water. That’s always important, but never more so than now as we navigate this unprecedented time together.
Beyond that, we are committed to finding additional ways to help protect and serve the whole community, and especially those who are most vulnerable. Here’s some of what we’re doing:
We understand that many customers may be facing unexpected financial hardships. To help, we have suspended disconnections for nonpayment for home and business accounts during this time. Effective March 21, we will waive all fees for late payments and returned checks. In addition, we are relaxing our usual timelines for payment arrangements.
We still encourage you to stay as current as you can with your payments. This helps you to avoid building up a large balance for later and it helps those in your community who need financial assistance the most.
Precautions for Face-to-Face Interactions
To help reduce the spread of COVID-19, we are taking extra precautions with in-person customer meetings and interactions. Our employees may ask a series of questions before entering your home or facility. They may also wear special protective clothing and ask that you help them maintain a distance of at least 6 feet. Remember also that our employees and contractors will always have proper identification.
Alternative Solutions for Customer Services
While you can still call to speak to a customer service representative, you will be able to find nearly all you need by visiting our website. You can pay your bill, learn about special assistance, and sign up to receive text/e-mail alerts. We encourage you to send your payment to the plant by mail or place it in the drop box located at the plant. Our plant is located at 4029 Bryan Road Jennings, LA 70546. Automatic bank drafts will continue as normal for customers who are signed up for that service.
We will continue to look for ways to help you negotiate these difficult times. You can keep up with our preparations as circumstances change by visiting www.jeffdaviswd4.myruralwater.com