Customer Responsibilities

Customer Responsibilities:

 (This is a main point list to see full list, contact our office)

 

  • All customers must sign a user’s agreement to establish water service. 
  • All customers must present a valid driver's license or valid ID at sign up.
  • Customers must put a $100.00 security deposit & $30.00 connection fee
  •  A new meter requires the same security deposit, connection fee plus an installation fee of $745.00. A residential meter is ¾ inch standard.  Customers may request a larger meter at their own expense.  The Plant Manager/Operator will determine the cost on an as needed basis.
  • A customer’s $100.00 security deposit is refunded once the account is closed and all bills have been cleared. 
  • The customer is responsible for and will maintain the pipe from the meter to the dwelling.
  • JDWD #4 is unable to notify customers of low water pressure or complete water outage.
  • Customers are to protect their appliances/water heaters in the event of low water pressure or water outage. 
  • Meters are read monthly, usually around mid-month, by a meter reading service.
  • Bills are prepared on the last working day of the month and mailed out.
  • Auto drafts occur on the 15th of each month.
  • A customer’s bill not paid by the 15th of each month will be charged a 10% late fee. 
  • A customer’s bill not paid in full by mid-night of the 25th of each month will be charged a $30.00 delinquency fee.  Regardless if service is disconnected.
  • Disconnection of water service is done on the 26th of the month. 
  • No notification is needed to disconnect water because of past due bill.
  • If a customer feels there has been an error in the reading of their meter, they should notify the office as soon as possible.  A District employee will check the meter reading.
  • The Plant Manager/Operator or the secretary usually handles customer complaints.  If the customer is still not satisfied, they may attend the public board meeting and address the complaint to the board members.